What Is On-Demand IT Support?
On-Demand IT Support is tech support when you need it. As your business grows, it’s essential to properly leverage technology, and any kind of disruption or failure can be costly to your bottom line. That’s where CraftX IT Services LLP comes in – our tech of dedicated IT Support Team is available 24 hours a day, 7 days a week to handle any IT-related problem you might have. From network support, to troubleshooting issues with your server or workstations, to backup and disaster recovery – there’s not much our team can’t handle.
We provide On-Demand IT Support across PAN India We have good quality of Support Engineers in Desktop/Laptop, Server, Storage and Network domain irrespective of OEM. Though we are startup but we are team of experienced technical as well operational people. Our SLA driven ITIL approach always ensure best in class service delivery with minimum response time.
We have different Part(Hardware) storage location across PAN India to ensure seamless supply of part in case of requirement of AMC Support model. Our asset management team keep regular track on part movement. Apart from that using of service desk management tool driven by our 24×7 service desk team, ensure to give complete life cycle of each and every ticket. This allows us to meet the SLA without any escalation. We have more than 700+ support locations across PAN India, we are also expanding our services in UAE and Russia too.
How Does It Work?
Our easy pay-as-you-go program makes requesting support easy. You’ll be able to purchase support hours in blocks of time, making sure they’re available when you need them. When an issue arrives, submit a ticket to our Help Desk, and one of our IT Support techs will give you a call to see if we can resolve the issue via Remote Support, or if an On-Site appointment needs to be scheduled. The resolution is documented, and provided to you on a monthly statement totaling all uses of your tech support hours.
What Can I Expect?
- Availability – 24x7x365 IT Support Help Desk, ready to provide support
- Exceptional Support– Our Team of Certified, Professional Engineers is at your service.
- Fewer Disruptions– Remote support, preventative maintenance, and after-hours work. So you can focus on your business.
- Control Costs– Buy as much time as you require – no monthly charges or investment.
- Leverage Technology Better– We’ll provide insight as to how to improve your systems, so you’re business is always on top.
Exceptional IT Support
We’ll dispatch an experienced IT Support technicians to your business who can resolve and tech-related problems. We’ll work quickly and without disrupting your business, to ensure we resolve your issue, and get you back up and running.
Responsive Help Desk
Our Help Desk can respond quickly to any IT support issues you are having, including network support, server management, issues with backup, disaster and hard drive recovery, virus removal, and any other tech support issues.
Pay-As-You-Go
It’s easy – just request service from our team, we’ll perform the requested support, and send you an invoice when the job is complete. Or you can prepay for a block of hours at a discounted price, and use them as needed.